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Technical Support Contracts

If you are facing technical issues or would like to access to operational best practices that would be too difficult or time consuming to develop in-house, we are the right company to ask for help. At any stage in your project, we can allocate right people from our French and North American engineering teams to supply technical support to your development team.


Hereafter are typical questions/situations we answer to:

  • Currently, I'm not able to debug the BSP
  • A customer reported an issue with soft-reset of its platform. The device generates data aborts after the soft reset using the appropriate KernelIoControl. Is this a know issue?
  • Is it possible to build Qt applications on for Windows CE?
  • Do you have any links or tutorials on how to use CETK tests with command line?
  • How do you modify firstboot to boot off of SD Card on this platform?
  • I'm having trouble keeping my firstboot file less than 16 KB. I'm restricted to 16 KB because of the SRAM size restrictions. As a result, when compiled, two nb files are created (nb0, nb1). I have two srams, sram1 and 2, is it possible to put firstboot.nb0 in on sram and firstboot.nb1 in the other?
Support

Since our engineers work on specific embedded systems projects every day, they will also ensure you that your issues are resolved on time and on budget. As a result, we will allow your development teams to stay focused on their real, value-added job.


Depending on the level of assistance you need, we can advise you one of the following contract supports:

Support level

Silver

Gold

Platinium

Support fee

$4,500 USD / 2000€

$8,000 / 3500€

$12,500 USD / 6000€

Terms (month)

3

6

12

Engineering hours included

10

20

30

Dedicated suport resource

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Tick
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Unlimited question and answers

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Hourly rate for additional support

$150 USD / 90€

$150 USD / 80€

$135 USD / 80€

Discount on training courses

-

10%

20%

Discount on Adeneo Embedded BSPs

-

10%

20%

Discount on design review service

-

-

10%

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